All orders will be processed within 1 to 2 working days upon verification of payment. Delivery is carried out from Monday to Friday, excluding weekends and public holidays.
RAD RUSSEL can neither amend nor combine orders, which were separately placed once they have been confirmed. RAD RUSSEL will not be held liable for any lost parcels or damaged items throughout the course of shipping or delivery.
We regret that we are unable to deliver to restricted locations such as, Airports, Sentosa Island, Military Camps/Areas, Protected Areas, Changi Airfreight Center, Jurong Port, PSA Terminal/Wharves, Jurong Island and other offshore islands. All delivery charges will be borne by the customer for any unsuccessful delivery to the above mentioned restricted locations.
Please allow 3 - 5 working days for your shipment to arrive. If you are not around when the parcel is being delivered, the courier service will leave a delivery absence slip afterwhich you may call for re-delivery. The delivery of your package may be delayed if no one is present at the time of delivery.
We regret to inform you that requests for meet-ups will be duly declined.
Should you have any queries on delivery, please contact us at firstname.lastname@example.org.
Please note that some countries will impose tariffs on items shipped abroad. The customer is responsible for any country specific tariffs and duties added by their respective government. Delivery charges vary with the countries selected. Shipping fees are auto-calculated at the checkout page.
Please allow 7 – 14 working days for your shipment to arrive. Delivery time may be affected due to unforeseen circumstances (i.e. delay in customs clearance, missed/cancelled dispatches).